Welcome to Digitalin.uk! Here you’ll find answers to the most frequently asked questions about our products and services. If you have any other questions, please feel free to contact us.
1. What products and services do you offer?
We offer the following digital products and services:
- Picture and Video Collections: Specially created for use on social media and other online content.
- Design on Demand Service: Custom picture and video sets based on customer preferences.
- Digital Courses: Various online courses available for purchase.
2. How do I place an order?
Orders can be placed on our website, Digitalin.uk. Simply browse our products, add them to your cart, and proceed to checkout. You’ll need to create an account during the checkout process.
3. What payment methods do you accept?
We accept PayPal, Klarna, and most major payment cards. Our store uses WooCommerce payment gateways with robust security measures and fraud detection mechanisms.
4. How will I receive my digital products?
After placing an order, you will receive an email with a download link. Additionally, you can access your purchased files from the user area when logged into your account. Purchased files are stored for a minimum of 12 months from the purchase date.
5. Can I get a refund on digital products?
Purchased digital products are not eligible for refunds. However, if there is an error and the wrong files were sent, you are eligible for a file replacement or refund.
6. What are the license and usage rights for the images and videos?
- Buyers may not resell, redistribute, or use these images in illegal content.
- Buyers may edit or modify the images as needed.
- Digital content is sold non-exclusively, except for special orders agreed upon for exclusive use.
- Buyers can use images for personal and commercial purposes, both digitally and in print.
7. How does the Design on Demand service work?
Customers interested in our Design on Demand service can send us a message using the form on the Design on Demand page with their preferences, such as subject, colour scheme, and size (post or reels). We will create a picture collection of at least 100 images within 3 to 7 days and send an email with a confirmation and a link to purchase the collection in our online store. The price will be the regular price with no extra fees for this service, as the created collection is non-exclusive.
8. Can I order an exclusive picture collection?
Yes, customers interested in exclusive picture collections can contact us with their preferences. We will create a custom quote based on the details provided. Exclusive collections are created specifically for the buyer and are not available for sale to others.
9. What should I do if I encounter an error on the website?
If you encounter any errors or issues while using our website, please report them using our contact form. We appreciate your feedback and will work to resolve any issues as quickly as possible.
10. How can I share my opinion about the website and get a free pack of pictures?
We value your feedback! If you would like to share your opinion about our website, please contact us using our contact form. As a token of our appreciation, we will send you a free pack of pictures.
11. How do you protect my personal information?
We collect, use, and protect your personal data in accordance with our Privacy Policy. Your data is used for order processing and improving our services. We do not share personal data with third parties. However, we may occasionally send you information about new products that might be of interest to you.
12. What are the expectations for user conduct on the site?
Users are expected to respect the rights of other users and the integrity of our site. Prohibited activities include misuse of images, infringement of intellectual property rights, and engaging in illegal activities.
13. How can I contact you for further assistance?
If you have any other questions or need further assistance, please contact us using our contact form. We’re here to help!